Service Level Agreements mtechadmin 2016-06-01T19:25:24+00:00
TIME-SCALES TO SUIT YOU!
Contracts to suit all businesses!
To see how we can help you call us today on 01256 581099 or use the Contact Us form.
Call Out and diagnostic charge –
Starting from £25 (contact us for details) If problem is fixable within the 1st hour then there is no further charge! All works beyond call out and diagnosis charge will be agreed with the customer first.
Smart and effective solutions for home, small and medium businesses.
“Dave is very professional, extremely efficient and focussed on customer after service.”
“Thanks for the prompt service. I will recommend to my many, many business partners”
P A Gammage
“A great personalised service. Prompt and informative communication. . Obtained great deal – very happy with purchase. Would definitely use again”
“Could not be happier with the service received from Dave at Mystery Tech. He has done a great and professional job with migrating my websites to his hosting service and also setup an exciting new mobile app for our readers at Darkworld Gaming. Very customer driven and great communication. Would recomended to all.”
“Mystery Tech are a good company to deal with and as a supplier, when the customer knows what they want my job is made much easier.”
Steve Cownley - Product Specialist Entatech
“I asked David to upgrade the hardware on my gaming PC, with new hard drives and graphics card, this should have been an easy job (for him, I couldn’t do it), however the old hard drive had corrupt sectors and the transfer of data including 12 years of digital pictures was made far more difficult. David persevered and against the odds set up the new system and transferred all the data without loss, correcting all the software problems and giving me back a high performance machine. Just for saving my digital pictures I would recommend him, the fact that his prices are fair and the service quick means that I highly recommend him.”
“Like many small businesses we rely heavily on IT everyday – and when things go wrong we need help straight away, Mystery Tech have come to our aid and now we have the reassurance that there is always someone on hand to help, that understands what we need to get us back working as quickly as possible”.
“As somebody who has always had an appreciation of when technology works well and dealt with the frustrations of others when it doesn’t, Dave at Mystery Tech has been my best I.T. ally. In various, often pressurised situations Dave has worked relentlessly to achieve a great outcome, whether it be from a troubleshooting perspective or implementation. Finding someone with an understanding nature from the end users perspective is rare. If they are then prepared to do everything they can to support you and your business’s needs, you have a solution to truly rely on. Thank you for all your support, advice and good old fashioned service over the years.”
“We called Mystery Tech Ltd to help with our Wi-Fi issues, from arrival on site Dave from Mystery Tech found many other problems with our network. Mystery Tech has since provided us with a professional secured network for both our office use and for our valued customers, reusing equipment where possible to keep the operation cost low, therefore, providing excellent value for money.”